A base kept up to date
The draft draws on validated business information: scope, coverage area, how a proposal proceeds. No improvisation.
Simulated flow: sales response
Sales responses
From an incoming enquiry to a draft ready for review: the system reads the context, draws on the company knowledge base, flags what is missing and leaves the decision to send to a human.
Knowledge base — 10 items
Fictional company · Atelier Volume SA · Workplace fit-out — SMEs, French-speaking Switzerland
The company's knowledge base. The draft draws only on these items — no real data, no price or lead time.
The system draws on these items each time it drafts a reply.
Offer & scope
4 items01
Scope of services
Atelier Volume SA designs and fits out workplaces: space planning, new and refurbished furniture, acoustic partitions, lighting plan, coordination of the fit-out works.
02
Coverage area
Cantons of Geneva and Vaud. Other cantons in French-speaking Switzerland on request, with no guarantee of availability.
03
Out of scope
Structural work, high-voltage electrical work, heating-ventilation-air-conditioning and permit applications are not carried out directly: they are subcontracted and are not part of our quotes.
04
Refurbished furniture
A range of refurbished furniture is available, with a two-year warranty. Catalogue sent on request.
Qualification & scoping
3 items05
How a proposal proceeds
Every proposal starts with a site visit and a scoping workshop (needs, headcount, uses, constraints). No quote is issued before this step.
06
Information needed for scoping
Floor plan (or surface area and layout), target number of workstations, desired move-in date, lease constraints (reinstatement, working hours, condition report).
07
Scoping visit
Visits are scheduled by the project team. Allow 60 to 90 minutes on site with someone who knows the needs and the lease constraints.
Commercial terms
2 items08
Pricing
Amounts are established only after the scoping visit, based on the agreed scope. No price is shared by e-mail at the incoming-enquiry stage.
09
Lead times
Lead times depend on the agreed scope and on supplier availability. No lead time is confirmed before scoping.
Response rules
10Direct, concrete, no superlatives. Every reply ends with a clear, actionable next step.
01Enquiry
02Context
03To confirm
04Reply
Step 01
Sales enquiry
Demo: no e-mail is sent. The draft is prepared for human review.
Step 02
Context recognised
Waiting for the enquiry
Click “Prepare the reply” to start the flow.
Step 03
Information to confirm
Waiting for the enquiry
Click “Prepare the reply” to start the flow.
Step 04
Draft reply
Waiting for the enquiry
Click “Prepare the reply” to start the flow.
What this flow represents in a real company
Consistent replies
The context, the covered points and the gaps are set out before drafting, whoever handles the enquiry.
Nothing goes out without validation
The system prepares; sending stays a human decision, with the items to complete clearly identified.
Test this flow on your own enquiries?
Share the type of sales enquiries to handle and the information base available. We will get back to you via info@zustsystems.ch.
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